eCommerce Marketing Growth Hacks 

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The eCommerce Marketing Blueprint

Removing Unintended Road Blocks in the Checkout Process

Posted on 25th June 2020, by Kunle Campbell in Customer Service Removing Unintended Road Blocks in the Checkout Process

Retailers often focus on engaging shoppers at the top of the funnel, which typically involves onsite user experience optimisation, and driving traffic. On today’s episode,… Read more

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Transforming Product Returns to a Retention Profit Center

Posted on 21st May 2020, by Kunle Campbell in Customer Service Transforming Product Returns to a Retention Profit Centre

Your customers’ journey doesn’t end after a purchase. What happens after a purchase is made, is what differentiates one DTC eCommerce brand from another. For… Read more

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Engineering eCommerce Growth and Digital Transformation with the Right Tech Stack

Posted on 30th April 2020, by Kunle Campbell in Customer Service Engineering eCommerce Growth and Digital Transformation with the Right Tech Stack

The appropriate selection of a technology stack is critical in eCommerce as well as varies at critical business growth stages as business challenges evolve. With… Read more

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COVID-19 »»» eCommerce Isn’t Closed, It is Very Much Open!

Posted on 26th March 2020, by Kunle Campbell in Customer Service COVID-19 »»» eCommerce Isn't Closed, It is Very Much Open!

These days are trying times; and for a lot of e-retailers, this is probably the biggest challenge we’ve ever had to face since the inception… Read more

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Resilient Supply Chain and Payments »»» COVID-19 Ecommerce Expert Panel

Posted on 20th March 2020, by Kunle Campbell in Customer Service Resilient Supply Chain and Payments »»» COVID-19 Ecommerce Expert Panel

This is the second episode of our COVID-19 series that addresses how the eCommerce industry should respond to the Coronavirus global epidemic. On today’s episode,… Read more

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How to Turn Contact Centres to Profit Centres

Posted on 16th March 2020, by Kunle Campbell in Customer Service How to Turn Contact Centres to Profit Centres

On today’s episode, we are joined by GQ Fu, a co-founder of LTVplus and a #cxnerd that is on a mission to rid the world… Read more

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Optimising Customer Experience from Ground-Up • w/Derek O’Carroll, Brightpearl

Posted on 24th October 2019, by Kunle Campbell in Customer Service

On today’s episode, we interview Derek O’Carroll, CEO of Brightpearl, a cloud-based ERP for retailers and wholesalers. So Brightpearl carried on research on the root causes of low… Read more

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Medterra CBD, Black Friday + Cyber Monday Sales Were Over $750,000

Posted on 21st December 2018, by Kunle Campbell in Customer Service

On this episode, we interview the founder of a company that absolutely blew Black Friday & Cyber Monday Sales by realising over $750,000 in sales… Read more

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SunSki’s Black Friday Email Strategy Drove 50% YoY Sales Growth

Posted on 15th December 2018, by Kunle Campbell in Customer Service

On today’s episode I interview Rich Krolikowski, e-Commerce Manager at Sunski – a San Francisco California based start up designing lightweight, durable, and polarized sunglasses. Go… Read more

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Why you Should Move Your Customer Services to Messenger

Posted on 13th December 2018, by Kunle Campbell in Customer Service

Joshua March is the Founder of the Digital customer care platform, Conversocial and Author of Message Me. Joshua is a seasoned Messenger expert, and his company’s platform… Read more

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