UK’s #1 conversion rate optimisation agency, PRWD have just published a book on CRO titled ‘A Story Of Untapped Potential: The Growth Strategy That’s Being Ignored’. On this episode of the… Read more

The ecommerce landscape was incredibly exciting and dynamic in 2015. Social media and mobile commerce really took off and are now at the verge of maturity. A lot more focus was placed on conversion rate optimisation by ecommerce managers and all major technology providers announced either ecommerce specific features or products dedicated to online retail. Here is a summary of some major announcements: The new Apple TV supports online shopping using its e-commerce apps Facebook introduced Facebook messenger for business to a limited

The Fashion industry is tough and arguably as saturated as the music industry. This is partly because EVERYONE now seems to have a ‘clothing company’…be it a t-shirt business or a fashion ecommerce business. You most likely know at least one owner or founder of a fashion brand or fashion online retail business.  Fashion is so pervasive due to the primary function clothing and design play in our lives on a day-to-day basis. Competition as a result is rife and digital marketing channels such as Search reflect the

I am excited to introduce today’s guests on the show. Husband and wife Randy and Angie Stocklin run an e-commerce business called One Click Ventures… Read more

Naked Wines is a truly innovative brand and one that I, both as a customer and as a marketer, greatly admire. From a customer’s perspective, they relentlessly infuse dynamism into their business and are a genuinely friendly voice in the overly sniffy wine retail segment. Putting on my marketing hat, their website’s user experience (UX) proves extremely strong in the area of persuasive psychology; their copywriting — on-site and within customer communications — is crisply written, with an easily identifiable tone of voice to go along with it. They also consistently

Mother’s day falls on March 15 this year (in the UK and Ireland), and May 10th (in the United States and Canada). For consumers, it’s a day of last-minute scrambles – one of the busiest days of the year for supermarket chocolate aisles and petrol-station flower stands. But marketers can’t afford to approach such a potential payday in this haphazard manner. Mother’s Day is one of the biggest gift-buying holidays of the year, so it’s important to go into the

Amazon has long been a large and growing presence in the retail landscape. Its rapid growth continues as Amazon recently cracked the list of top 10 U.S. retail stores. In addition to impressive sales growth Amazon has grown as a product search engine, capturing many more product searches than Google. It is a destination for consumers to research products, read reviews, and compare prices. The numbers clearly demonstrate that Amazon is a large opportunity for increased sales but an omni-channel

Over the weekend, I was curious to find out how top UK retailers executed their Valentines Day digital marketing campaigns. So I checked out the Valentine’s Day landing page of 30 multichannel retailers, took notes on any special features in their valentines day campaigns and also took notes their URLs (for SEO). I hope this article forms a reference point for other retailers’ valentines day digital marketing campaigns in the future. House of Fraser Amazon UK Argos Boots John Lewis Debenhams Marks & Spencer Asda

2014 saw online retail sales grow by 20% across the globe, a 17% rise in the U.S and an equally impressive 14% growth in the UK (with £104 billion spent online in UK). Bricks-and-mortar retail saw more integration with both digital and mobile.  A purely digital currency, Bitcoin, took a significant hit in value, which may be an indication of its maturity. And eCommerce marketers matched their channel-agnostic, experience-oriented consumers by focusing on Omnichannel sales, marketing and logistics. While 2014 saw a lot of new beginnings, where

Businesses are moving toward a cross-channel or multi-channel approach to sales. But what do these much-bandied terms really mean, and more importantly, are they what customers really want? The majority of customers say they want a seamlessly integrated shopping experience, where the same purchase can be completed over multiple channels without obstructions or jarring changes between channels. And an equally large majority of retailers aren’t getting it. This seamless experience is called omni-channel selling, and that’s what we’re going to