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The Importance of Reviews in eCommerce

Posted on 3rd September 2014, by Kunle Campbell in Customer Reviews & User Generated Content eCommerce Customer Reviews

Customer reviews are a common feature in online retail. It’s not just site owners looking for decoration, or feeling that since everyone else has them, so my site should too. In fact, customer reviews are one of the best-researched and supported ways to improve the credibility of your store and drive up revenue and conversions. One statistic says it all: Reviews produce an average 18% uplift in sales. How? 61% of customers check reviews before they buy online. (Some surveys put this