Joshua is a seasoned Messenger expert, and his company’s platform uses the Messenger platform as a customer service delivery point that has been used by leading ecommerce brands such as Gymshark, Google, Tesco, Audi and the BBC.
We talk about how and why customer services is moving to the Messenger platform and how to leverage this new opportunity of serving your customers better.
2:48 Joshua March intro
5:34 How do you distinguish Conversocial from a (social) messaging platform? digital customer care platform
10:35 When was the start of shift from public social to private channels?
13:55 What stage did Gymshark decide to start to use Conversocial?
16:50 Do you have customer profile when agents are conversing with customer?
19:35 Integrating metrics in the platform for reps for business intelligence
23:15 Joshua’s view on Whatsapp
Be as rigorous as possible.
Slack, Google docs, Twitter
The first business I made
Dive in and start promoting it.
The hard thing about hard things
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